Shipping policy

SHIPPING

WHEN WILL MY ORDER SHIP?

Your order will be processed and shipped within 1 business day.

HOW LONG DOES SHIPPING TAKE?

The total delivery time is currently 3-9 business days. This also depends on your location and local post office. If you have not received your order within this time period, please contact us and include your order number. Our amazing 24 / 7 customer support will be happy to help!

TRACKING YOUR ORDER

After your order has dispatched, you will receive an e-mail notification with the shipping details and tracking number.

Please allow 24 hours for the tracking information to show on the tracking website.

Please track your packages. The Pup Jet is not responsible for lost or stolen shipments. Packages may be left at your front door by the postal courier if no one is at home to receive it. Once the postal courier delivered your package, we have no control over it.

We do not replace or refund orders that are scanned / confirmed "delivered" by the courier.

If your order has been returned due to an incorrect address, insufficient address, abandoned package, or refused package, you are responsible for the original shipping cost. This amount will be deducted from your order.